Retailer Feature

AI Customer Service

24/7 automated customer support that handles product questions, order lookup, shipping inquiries, and returns — powered by your own knowledge base.

View Pricing For Brands & Retailers

See It In Action

From Question to Instant Answer

Watch how a customer checks their order status and starts a return — without ever waiting for a human agent.

Support AI

Hi! How can I help you today?

Ask about your order…

Capabilities

What It Handles

Six categories of customer questions your AI assistant resolves automatically — accurately, instantly, and on-brand.

Order Status & Tracking

Customers get real-time order updates, tracking links, and delivery estimates — no more "where's my stuff?" tickets.

Returns & Exchanges

Walks customers through your return policy, checks eligibility, and can kick off the return process instantly.

Shipping Questions

Answers questions about shipping times, costs, international delivery, and carrier options from your own policies.

Product Questions

Uses your product catalog to answer sizing, compatibility, materials, care instructions, and feature questions.

Store Policies

Explains warranties, privacy policies, payment options, and any custom policies you've documented.

Size & Fit Guidance

Helps customers pick the right size using your size charts, fit notes, and product-specific recommendations.

Knowledge Base

Your Docs. AI-Powered Answers.

Upload your FAQs, policies, support guides, and product docs. The AI reads them and uses that information to give customers accurate, brand-specific answers — not generic guesses.

PDF Guides

FAQs

Policies

Shipping Guides

How It Works

Upload Your Docs

Add your FAQ pages, return policies, size guides, shipping info — any document your support team uses.

AI Learns Your Brand

The AI indexes your documents so it can answer questions using your specific policies and information.

Customers Get Answers

When a customer asks a question, the AI pulls the relevant info from your docs and responds instantly.

Why It Matters

The Benefits

Better customer experience, lower costs, and a support team that can focus on what matters most.

24/7 Availability

Support that never sleeps — your customers get answers at 2 AM or 2 PM.

Reduce Tickets by 60%

Automate repetitive questions so your human team handles what actually needs them.

Instant Responses

No wait times, no hold music. Answers in seconds, not minutes or hours.

Consistent Answers

Every customer gets accurate, on-brand information pulled from your own docs.

Scales Infinitely

Handle 10 or 10,000 conversations simultaneously without hiring more agents.

Frees Up Your Team

Let your support staff focus on complex issues, VIP customers, and strategic work.

Ready to transform customer support?

Support That Never Sleeps

Give your customers instant answers powered by your own knowledge base — and free your team to focus on what matters.